The most popular questions and problems our customers had

  • How can I pass anonymously?

    If you want an anonymous agreement you can select this when you sign the agreement or when you modify an existing agreement.

    On the agreement form you can select the box for “Delete Data”.

    By signing an agreement on the web, you must select the box for “Contract with deletion of passing information”.

    Details of the passing  will then be deleted when the passing is charged a valid agreement.

    Please note that the information regarding the passing in will not be available for later inspection. It will therefore be difficult for you to document any objection to a bill in the future.

  • Where do I find an overview over my invoices and my payment information?

    If you have an agreement, you will find an overview of your invoices and your payment information on MyPage.

  • How do I terminate my agreement?

    Termination of the agreement must be in written form, either by chat or e-mail

     

     

  • How do I remove a vehicle from the agreement?

    Login to MyPage. You can remove the vehicle from your agreement by choosing the car, and removing it. 

    If you wish to use the card in different car, you can keep the card and re-open it again on the new vehicle.

  • How do I collect passage details?

    Passage details can be collected on My Page.

    Click on the agreement in question. If you require passage details for a specific period, click on “Vis passeringer” (“Show passages”).

    If you require passages connected to a specific invoice, click “Vis” (“Show”) on the invoice in question.

  • How do I add a vehicle to an existing agreement?

    Log on to MyPage. Click on the existing agreement and press “Add vehicle”. Enter information regarding the vehicle and press save.

    The agreement is valid from the day you entered into it even if you haven’t received your card yet. It will normally take 7-10 working days until you receive the card in the mail.

     

  • How do I change the registered vehicle on my agreement?

    You can easily change your registered vehicle on MyPage, remember to make the change within three working days.

    > Log in to MyPage.
    > Click the field “Edit number plate”.
    > Fill in the relevant information and click “Complete”.
    > The change is registered.

    Forgotten your password? Have it sent to you by email.

  • How do I change my address?

    If you have an agreement, you can easily change your address via MyPage.

    It is not required for the vehicle owner to be the same person as the agreement owner. For that reason, our agreement register is  not connected to the National Population Register or the Register for Motor Vehicles.

    If you do not have an agreement, it is not possible to change the invoicing address. We will collect information on ownership of the vehicle from the Register for Motor Vehicles.

  • How do I terminate my agreement?

    Send us a notification of termination via My Page.

    You can also contact us through our contact form.

  • My car/ license plates have been stolen. What do I do?

    Please contact our customer center via My Page, and we will block the agreement for further use.

    If you wish to be refunded for passages charged, please send us a copy of the police report.

  • How do I make changes to my agreement?

    You can easily change your agreement information via MyPage.

    By logging on to MyPage you can change your car registration number, your address and your email address.

     

     

  • How do I proceed to acquire an exemption agreement?

    If you are qualified for exemption, you can pass for free, as long as you have a valid exemption agreement.

    The exemption arrangement is statutory and applies to:  emergency vehicles, electric vehicles, hydrogen vehicles with fuel code 5 and vehicles working in the tunnel.

    How to proceed to acquire an exemption agreement:

    1. I have a regular agreement which I want to change to an exemption agreement: Send an inquiry via our contactform. Please state your vehicle registration number, and attach documentation.

    2. I do not have an agreement:  Register for a regular agreement online. Then send an inquiry via My Page, where you attach documentation and request for exemption.

     

  • What are the benefits of an agreement?

    With an agreement you achieve the following benefits:

    Atlanterhavstunnelen
    • You get 40%  discount per passing
    • Via My Page you can at all times see your balance and invoices, retrieve passage overviews, make changes to your agreement etc.

     

  • How can I verify that I receive the discount I am entitled to?

    You can easily collect details about the passages on your agreement via My Page.

  • How do I log on to My Page?

    Log in to MyPage,  fill in username (the same as your customer number) and password.

    If you don’t have your username and password, please see: I have forgotten my username and password, what do I do? 

  • What does the light signals mean?
    Green signal

    This means the passage is authorized. You have a valid agreement and have been charged.

    White signal

    Means your balance is less than 25% of the prepaid amount. You will receive a new invoice, which must be paid before your balance is negative.

    Red signal

    This could be because you have a new agreement which has not been registered yet, or that your agreement is not valid.

    Please note that all post-payment agreements with debt collection claims will be closed automatically.

  • I don’t have access to my passage details.

    If you cannot access your passage details on My Page, it could be because you have requested automatic deletion of you passage details («untraceable agreement») when you subscribed for an agreement with us. This means that all passage details on your subscription will be automatically deleted once the passage is charged to your account.

    If you wish to have details of your future passages, please contact us via My Page or chat.

  • How do I subscribe for an agreement?

    You can subscribe for an agreement/account in the following ways:

    • Subscribe for an agreement online

    Please note that it might take a few days before your subscription is registered in our system.

    The agreement is valid from the day you receive your discountcard. It will normally take approximately 7 – 10 working days from when you subscribe online until you receive your card in the mail.

    • Subscribe for an agreement at Averøy Municipality’s office at Bruhagen on Averøy.
  • How do I subscribe for an agreement?

    You can subscribe for an agreement/account in the following ways:

    • Subscribe for an agreement online

    Please note that it might take a few days before your subscription is registered in our system.

    The agreement is valid from the day you receive your discountcard. It will normally take approximately 7 – 10 working days from when you subscribe online until you receive your card in the mail.

    • Subscribe for an agreement at Averøy Municipality’s office at Bruhagen on Averøy.
  • Where do I find an overview over my invoices and my payment information?

    If you have an agreement, you will find an overview of your invoices and your payment information on MyPage.

  • Can I receive invoices by email?

    We will automatically send an email invoice to the customers who have registered an email address on their agreement. The email contains a link to your invoice information.
    You choose how you wish to pay the invoice.

    If you do not press the link within three days, we will automatically send your invoice per mail.

    For outside of Norway, se How to pay

    Remember to keep your contact information updated. You can make changes via MyPage.

  • I am qualified for exemption, but still receive invoices.

    For free passages in our toll projects, you have to subscribe for an exemption agreement.

    How to subscribe for an exemption agreement.

  • How can I verify that I receive the discount I am entitled to?

    You can easily collect details about the passages on your agreement via My Page.

  • How often will I receive an invoice?

    If you have a prepaid agreement you will receive invoices based on your usage. A new invoice will be sent when your balance is under 25% of prepaid amount.

     

  • I don’t have access to my passage details.

    If you cannot access your passage details on My Page, it could be because you have requested automatic deletion of you passage details («untraceable agreement») when you subscribed for an agreement with us. This means that all passage details on your subscription will be automatically deleted once the passage is charged to your account.

    If you wish to have details of your future passages, please contact us via My Page or chat.

  • What does the light signals mean?
    Green signal

    This means the passage is authorized. You have a valid agreement and have been charged.

    White signal

    Means your balance is less than 25% of the prepaid amount. You will receive a new invoice, which must be paid before your balance is negative.

    Red signal

    This could be because you have a new agreement which has not been registered yet, or that your agreement is not valid.

    Please note that all post-payment agreements with debt collection claims will be closed automatically.

  • Where do I find an overview over my invoices and my payment information?

    If you have an agreement, you will find an overview of your invoices and your payment information on MyPage.

  • How do I terminate my agreement?

    Termination of the agreement must be in written form, either by chat or e-mail

     

     

  • How do I remove a vehicle from the agreement?

    Login to MyPage. You can remove the vehicle from your agreement by choosing the car, and removing it. 

    If you wish to use the card in different car, you can keep the card and re-open it again on the new vehicle.

  • How do I collect passage details?

    Passage details can be collected on My Page.

    Click on the agreement in question. If you require passage details for a specific period, click on “Vis passeringer” (“Show passages”).

    If you require passages connected to a specific invoice, click “Vis” (“Show”) on the invoice in question.

  • How do I add a vehicle to an existing agreement?

    Log on to MyPage. Click on the existing agreement and press “Add vehicle”. Enter information regarding the vehicle and press save.

    The agreement is valid from the day you entered into it even if you haven’t received your card yet. It will normally take 7-10 working days until you receive the card in the mail.

     

  • How do I change the registered vehicle on my agreement?

    You can easily change your registered vehicle on MyPage, remember to make the change within three working days.

    > Log in to MyPage.
    > Click the field “Edit number plate”.
    > Fill in the relevant information and click “Complete”.
    > The change is registered.

    Forgotten your password? Have it sent to you by email.

  • How do I change my address?

    If you have an agreement, you can easily change your address via MyPage.

    It is not required for the vehicle owner to be the same person as the agreement owner. For that reason, our agreement register is  not connected to the National Population Register or the Register for Motor Vehicles.

    If you do not have an agreement, it is not possible to change the invoicing address. We will collect information on ownership of the vehicle from the Register for Motor Vehicles.

  • I did not receive the email with my password, why?

    It might take some time before you receive the password.

    If you do not receive the password, the email might be in your spam-filter, or you have a different email address registered on your agreement.

    Plase contact us via chat (open Monday through Friday, 08 – 16) to register your new email address.

  • I have forgotten my customer number and password, what do I do?

    You can have your password and username sent to you here.

    Please fill inn either your customer number or your email address, and login details will be sent to you.

    Please note: if you have changed your email address since you subscribed, or do not have an email address registered on your agreement, we recommend that you contact us via Chat (open Monday through Friday, 08 – 16). We will register your email address so you can have login details sent to you.

  • How do I log on to My Page?

    Log in to MyPage,  fill in username (the same as your customer number) and password.

    If you don’t have your username and password, please see: I have forgotten my username and password, what do I do? 

  • How can I pass anonymously?

    If you want an anonymous agreement you can select this when you sign the agreement or when you modify an existing agreement.

    On the agreement form you can select the box for “Delete Data”.

    By signing an agreement on the web, you must select the box for “Contract with deletion of passing information”.

    Details of the passing  will then be deleted when the passing is charged a valid agreement.

    Please note that the information regarding the passing in will not be available for later inspection. It will therefore be difficult for you to document any objection to a bill in the future.

  • How do I terminate my agreement?

    Send us a notification of termination via My Page.

    You can also contact us through our contact form.

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